5 Ways To Land A Job In The Booming Hospitality & Tourism Industry.

Hospitality & Tourism - A Dynamic Industry

In 2008, I found myself at my first crossroad in life – picking a course of study in Poly. Then, Marina Bay Sands and Resorts World Sentosa were just blueprints, but to an energetic and somewhat clueless teenager at 16, a career that didn't involve being married to an office cubicle was surely my destiny.
3 years later, I begin to attend interviews for hotels and airlines, and one that involved 6 stages held over 2 days turned out to be my first job. How exactly do you get employed in this booming industry? Many people will tell you things that are either vague or painfully obvious. “Oh, be well groomed! Be punctual!”.
But here's a list of that will actually help you nail it.

The Low-down On Securing A Job.

1) Talk to random people.

Making small talk with strangers trains you to be conversational. In this industry, you have to be able to build rapport with people from all walks of life within a matter of minutes. The next time you see a bored passenger or a tourist who looks lost, approach them. From experience, they’re almost always open to conversation.
The worst that can happen? The aunty waves her hands in your face saying “no no, I don’t want to buy!” Even then, you’ll have learned something most people don’t normally get: how to handle rejection gracefully - a skill that you won’t learn in school but is incredibly valuable in the service industry.

2)Be proactive but discerning about experience.

“Hands-on experience is a fantastic way to supplement your credentials and discover which sector of the industry you like best. But instead of snagging up any opportunity that comes your way, think about what would be most convincing to a prospective employer so that your time would be well-invested! For example, if you’re an aspiring hotelier, experience at full-service restaurants is way more relevant and convincing than that at random froyo kiosks that cater to kids at the mall?”

3) Referrals go a long way.

Another reason to work at large establishments:the guests you serve are more likely to write legit letters of compliments. There’s a higher chance that your company will write you a letter of recommendation too. These testaments to your abilities will be immensely helpful for future job applications, so even if you gotta be thick-skinned to nudge and bug your ex-supervisor, go for it!

4)Seize opportunities to network.

The world brings you to more places with connections.Even if you’re on a temporary gig, don’t hold back from building relationships and exchanging contacts with colleagues and customers - it’ll help open more doors to keep your options open. Also, your boss might know the boss of another organization who might know the boss of your dream company! I’ll say it - extroverts have it easier when with networking, but introverts needn’t be daunted. Set optimal conditions to socialize by being well-rested, planning conversations and creating pockets of time between each one to recharge.

5) Research extensively before you apply.

It’s a no brainer that research has to be done before an interview, but just reading the company’s “About Us” section counts for nearly nothing. Say you applied for a position at Hilton hotel,these are the things you should find out:

  • How’s the hotel’s service culture like?
  • Any first-hand experience?
  • Is it part of any alliance like ACCOR or Starwood?
  • Are there plans for any takeovers or mergers?
  • How’s their market share like in the industry?
  • And what are some of their strongest competitors?

6) Treat your interviewer as you will a guest.

When applying for hospitality positions, the interview is a preview of how you’ll interact with people on the job. On top of the basic etiquette about firm handshakes and genuine smiles, pay attention to the finer details."
In this industry, you can never be too well-groomed. Even when the conversation is casual, speak perfect English and remember your niceties. Wherever possible, practise kind gestures like holding the door or lift for others. If you look and act the part, you make it easier for the interviewer to visualize you as an employee.


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